Returns & Exchanges
What’s your return policy?
We want you to love your Gantri light! If you’re not completely satisfied, we’re happy to accept returns for unused and unaltered products in their original condition. Just email [email protected] within 30 days of delivery with your order number an
How do I start a return?
To initiate a return, please email [email protected] with:. Once approved, we’ll provide everything you need, including shipping instructions and a return label. After we receive your return, we’ll inspect your item(s) and process your refund.
When can I expect my refund?
After you ship your return, you can expect:. Once your return is inspected, we’ll issue the refund to your original payment method immediately.
How do I start an exchange?
Although we don't offer exchanges, we recommend placing a new order for the item you’d like so you can receive it faster. You can then return the original item for a refund. Please keep in mind that our return policy only allows for returns within 30
What if my product is damaged or incorrect?
We’re sorry if your light arrived damaged or isn’t quite right! Please email us at [email protected] with:. Please keep all packaging materials until the issue is resolved. For troubleshooting tips, check out our article: Why doesn’t my light work?