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FAQ | Help Center | Gantri

How are Gantri products made?

How are the designers compensated for the products sold?

Are bulbs included?

Why doesn't my light work?

Do you offer custom capabilities?

Do you offer trade discounts?

Product

Where can I buy Gantri products?

Where does Gantri ship?

How much does shipping cost?

Who pays for taxes and customs duties?

Do you ship to P.O. Boxes?

When will my order ship?

Can I edit/cancel my order?

How do I track my shipments?

What if my order has been marked as delivered, but I haven't received it?

Orders & Shipping

What’s your return policy?

How do I start a return?

When can I expect my refund?

How do I start an exchange?

What if my product is damaged or incorrect?

Returns & Exchanges

What forms of payment do you take?

How does Affirm work?

Do you offer discounts?

Where can I find my Gantri credit balance?

How long do my credits last?

Can I redeem credits for cash?

Payments & Credit

What's the warranty on Gantri products?

Warranty

How do I install my light?

How do I clean my light?

How do I change my bulb?

Product Care

Customers

Who should I contact for trade inquiries?

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Ordering

How long will it take to receive my order?

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Lead Times

What is your return policy?

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Returns

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What materials are used in your products?

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