What if my product is damaged or incorrect? April 02, 2020 19:27 We're sorry that you had this experience with one of our Gantri products. If your product is damaged or incorrect, please reach out to us at email@example.com and we'll take care of you. Related articles How do I start a return? What’s your return policy? Do you offer custom capabilities? When will my order ship? How do I start an exchange?