What if my product is damaged or incorrect? April 02, 2020 19:27 We're sorry that you had this experience with one of our Gantri products. If your product is damaged or incorrect, please reach out to us at [email protected] and we'll take care of you. Related articles How do I start an exchange? What’s your return policy? What’s the warranty on Gantri products? What’s the Gantri Referral Program? Are bulbs included?