We want you to be completely satisfied with your new purchase. If you’re not satisfied, email us at support@gantri.com to arrange a return. Note:
- Returns must be in their original condition and received within 30 days of delivery.
- Delivery shipping and import/customs charges are non-refundable.
In our quest to reduce landfill waste, we ask that items be returned in their original packaging and in the same condition for a full refund. Your thoughtfulness will help ensure that the product can be enjoyed by someone else. Here's how:
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- Cover the plug, gather the cord into a bundle, and place it inside the plastic sleeve.
- Start at the base and wrap the light with bubble wrap, burrito style.
- Place the light gently into the box in an upright position. Line the box with the remaining bubble wrap, filling any extra space so the light fits snugly.
- Tape the box, attach the shipping label, and send it off!
*This policy is valid as of 6/01/2023, 12:00AM PST.