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Gantri

Please direct all inquiries related to finish samples, quotes, and orders to our dedicated team at&#xA0;<a href="mailto:trade@gantri.com" rel="noopener noreferrer" data-token-index="1" tabindex="0" style=" text-decoration: inherit;">trade@gantri.com</a>. We aim to respond within one business day. For inquiries about Shop visits, please reach out to <a href="mailto:theshop@gantri.com">theshop@gantri.com</a>.&#xA0;

Please direct all inquiries related to finish samples, quotes, and orders to our dedicated team at trade@gantri.com. We aim to respond within one business day. For inquiries about Shop visits, please reach out to theshop@gantri.com.

Who should I contact for trade inquiries?

Ordering

How are Gantri products made?

How are the designers compensated for the products sold?

Are bulbs included?

Why doesn't my light work?

Do you offer custom capabilities?

Do you offer trade discounts?

Product

Where can I buy Gantri products?

Where does Gantri ship?

How much does shipping cost?

Who pays for taxes and customs duties?

Do you ship to P.O. Boxes?

When will my order ship?

Can I edit/cancel my order?

How do I track my shipments?

What if my order has been marked as delivered, but I haven't received it?

Orders & Shipping

What’s your return policy?

How do I start a return?

When can I expect my refund?

How do I start an exchange?

What if my product is damaged or incorrect?

Returns & Exchanges

What forms of payment do you take?

How does Affirm work?

Do you offer discounts?

Where can I find my Gantri credit balance?

How long do my credits last?

Can I redeem credits for cash?

How do I apply promo/discount codes?

Payments & Credit

What's the warranty on Gantri products?

Warranty

How do I install my light?

How do I clean my light?

How do I change my bulb?

Product Care

Customers

How can I place an order?

What are the payment options and terms?

How long will it take to receive my order?

What shipping options are available for my orders?

Lead Times

What is your return policy?

What warranty do you offer for your products?

Returns

How are your products manufactured?

What materials are used in your products?

Products

Who should I contact for trade inquiries?Updated 2 months ago