We’re here to help! For tailored assistance or order-specific queries, just drop us a line.

Shop

Learn

Custom

Visit

Trade

Gantri

<p>All Trade Orders are final sale and are not eligible for returns or exchanges. If you have any questions before ordering, we&apos;re happy to help at <a data-fr-linked="true" href="mailto:trade@gantri.com" id="isPasted">trade@gantri.com</a>.</p>

All Trade Orders are final sale and are not eligible for returns or exchanges. If you have any questions before ordering, we're happy to help at trade@gantri.com.

What is your return policy?

Returns

How are Gantri products made?

How are the designers compensated for the products sold?

Are bulbs included?

Why doesn't my light work?

Do you offer custom capabilities?

Do you offer trade discounts?

Product

Where can I buy Gantri products?

Where does Gantri ship?

How much does shipping cost?

Who pays for taxes and customs duties?

Do you ship to P.O. Boxes?

When will my order ship?

Can I edit/cancel my order?

How do I track my shipments?

What if my order has been marked as delivered, but I haven't received it?

Orders & Shipping

What’s your return policy?

How do I start a return?

When can I expect my refund?

How do I start an exchange?

What if my product is damaged or incorrect?

Returns & Exchanges

What forms of payment do you take?

How does Affirm work?

Do you offer discounts?

Where can I find my Gantri credit balance?

How long do my credits last?

Can I redeem credits for cash?

How do I apply promo/discount codes?

Payments & Credit

What's the warranty on Gantri products?

Warranty

How do I install my light?

How do I clean my light?

How do I change my bulb?

Product Care

Customers

Who should I contact for trade inquiries?

How can I place an order?

What are the payment options and terms?

Ordering

How long will it take to receive my order?

What shipping options are available for my orders?

Lead Times

What warranty do you offer for your products?

How are your products manufactured?

What materials are used in your products?

Products

What is your return policy?Updated 8 days ago